Frequently Asked Questions

What is a Campaign?

A campaign in Voice Advantage is a grouping of questions. You can collect text, audio or video responses. A Campaign is often used to handle a single job opening. When you have a position to fill, you create a campaign with questions for the specific job. Candidates are invited by sending email invitations, publishing the “Interview Now” link to websites, job boards or social media, or advertising the Internet-Free phone number.

Types of Campaigns

Campaigns can include text questionnaires, audio, or video responses. The availability of these options depend on your organization’s contract.

Getting Creative

While campaigns are most often used in a 1:1 relationship with a job opening, they can be used in any situation where you want to collect and store feedback. Here are some examples:

  • Feedback on a specific process, project or product
  • Used with regular performance reviews to collect employee feedback
  • New employee introductions and biographies

Campaigns are the core of Voice Advantage and their only limitation is your imagination. If you are looking for best practice or to brainstorm other solutions where Voice Advantage can aid your efficiency and transparency, contact Voice Advantage Support ().

What is a Candidate?

A candidate in VoiceAdvantage is any person who completes a campaign interview. A candidate’s responses can be rated using a star system, and the the candidate can be accepted or rejected.

The sections in this guide we will walk you through the different ways you can interact with, engage, and communicate with candidates.

What is a Template?

A template is any portion of a campaign, that has been created for easy replication to other campaigns. A template can be a complete campaign or any portion thereof.

Templates are managed from the “Company” menu in the top navigation bar.

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What is difference between Groups and Roles?

Voice Advantage provides two tools to help you manage the privacy and access of the campaigns within your account.

Groups

Control what a user can see

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Roles

Control what a user can do

Groups

Groups help you control what a user can access. When campaigns are set to private, access to them can be limited to individual users or groups. Any member of a group that has access to a campaign can see that campaign and the candidate responses in it. If a user is removed that group will no longer be able to see the campaign or its candidates.

A user can be a member of multiple groups. A group can have access to multiple campaigns.

Roles

Roles help you control what a user can do. Each user can be assigned to only one role. That role can describes the permissions a user has when she views a campaign she has access to.

How do I change the Reply-to Address on email invitations?

In the Campaign, a bar on the left lists options under “Interview Configuration”. Click on “Interview Flow and Text” because Reply-to is a flow-related option.

The “Manage Interview Flow and Text” page allows you to edit and save a new Reply-to Address.

What is a campaign owner?

A campaign owner defines the point person for a campaign. Setting the campaign owner affects the following default settings:

  • My Campaigns filter:
    By default Voice Advantage will filter the Dashboard and other areas to campaigns you own. You can easily change this to show “All Campaigns” across an organization.
  • Reply-to Address:
    Email invitations for a campaign are sent from the Voice Advantage system, but the campaign owner’s email address is used as the reply-to address for those emails. If a person receives an email invitation from the Voice Advantage system, they can reply to that email and send a message to the specified Reply-to Address. This can be easily changed in the “Interview Flow and Text” section of a campaign.
  • Interview Notifications:
    By default, campaign owners will receive an email notification whenever a candidate completes and interview. This can be easily changed in the “Interview Notifications” section of a campaign.

Setting/Changing Campaign Ownership

Instructions

  1. Navigate to the campaign you would like to set/change the owner for.
  2. Click on the Campaign Settings link on the left side of the page.
  3. Use the drop-down to select the Voice Advantage user who should own the campaign.
Screenshot set campaign ownership

Creating Saved Filters For Use With Candidates

You can create saved filters to easy focus your attention on the candidates that you are most important to you at any moment.

Video Walk-through

How can I see all of my candidates across my campaigns?

When you are working on multiple requisitions, it can be helpful to see where all of your candidates are in the process. Using the Candidates tab in Voice Advantage let’s you see all of the candidates in the campaigns you have permission to access, and allows you to filter them with ease.

Video Walk-through

Instructions

  1. You get to the Candidates tab, click on Candidates in the top navigation bar.
  2. The tab will display all candidates in all campaigns you have permission to access.
  3. Use the options on the left side of the screen to filter the view of candidates down to the ones you wish to focus on.
  • Failed Prequal Any candidate who started a Voice Advantage interview but was knocked out by answering a pre-qualifying question with an answer that did not meet requirements.

  • Completed Any candidate who successfully completed a Voice Advantage interview. This includes candidates at with statuses of Accepted, Rejected and Pending.

  • Incomplete Any candidate who initiated a Voice Advantage interview by clicking an email invitation link or self-registering through an “Interview Now” link, but not answered all of the interview questions.

  • Accepted Any candidate who successfully completed an entire Voice Advantage interview and been Accepted by a user in Voice Advantage.

  • Pending Any candidate who successfully completed a Voice Advantage interview, but has not been Accepted or Rejected by a user in Voice Advantage. This includes candidates who have not been reviewed.

  • Rejected Any candidate who successfully completed an entire Voice Advantage interview and been Rejected by a user in Voice Advantage.

  • No Response Any candidate who was sent an email invitation directly from Voice Advantage, but has not clicked the link in the email invitation to begin the interview process.

  • Unreviewed Any candidate who successfully completed a Voice Advantage interview, but has not been reviewed by any user in Voice Advantage.

  • Possible Duplicate Any candidate of any status in a campaign who meets one or both of the following conditions:

    • Has the same first and last name as another candidate in the campaign
    • Has the same email address as another candidate in the campaign

I can’t hear a candidate’s answer. What do I do?

If you cannot hear the audio answer for a candidate do the following:

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  • Double check you device’s volume is not muted or turned down Apple Mac or Windows

If you have attempted these fixes and are still unable to hear the candidate, contact Voice Advantage Support (via Email: Support@harqen.com ).